FAQ

Once your request for cancellation is received and successfully processed, we will initiate the refund. Usually, for prepaid orders, it takes 2-5 business days for the amount to reflect in your bank account.

RETURNS &REFUNDS

1. What is the general return policy on FB Nutrition?

14 Day Return Policy

We offer you complete peace of mind while ordering at FBNutrition - you can return all items within 14 days of receipt of goods. Please ensure however that the product is unused and the tags, boxes and other packaging is intact.

If you are not satisfied with what you have bought, we'll gladly take it back within 14 days from the date of delivery. If you have paid by card then we will reverse the payment. In case of Cash on Delivery or Bank Deposits as modes of payment, we will issue a cheque in the registered name of the customer.

2. What should I do if I receive a damaged item, wrong product or missing units in my order?

If an item is found damaged, missing, or incorrect as per your order & the description on our website, customers have to escalate a concern with us within 48 hours of delivery. Send us a picture of the packaging and products at info@fbnutrition.com or call on ++91-9560504696 within those 48 hours (excluding gazetted holidays & Sundays). We will arrange a reverse pickup for the product and then issue either a full refund or a different item in exchange, as per your request. Replacements are subject to the availability of the particular product. Please note the usual 15-day return policy won’t be applicable in these kinds of cases.

3. Is there a category-specific policy for returns?

Nutrition: Products should be received in original packaging and sealed condition. Opened or used boxes will not be accepted as returns. For issues like rashes, stomach upset, headache, flavor like/dislike, flavor difference from one brand to another, etc. products would not be applicable for return. Please consult with the doctor before buying the product.

The following shall NOT be eligible for return or replacement:

1. Damages due to misuse of the product

2. Incidental damage due to malfunctioning of product

3. Any consumable item which has been used or installed

4. Products with tampered or missing serial / UPC numbers

5. Combos sold won't be taken back/returned as individual units

Any damage/defect which is not covered under the manufacturer's warranty

Any product that is returned without all original packaging and accessories, including the box, manufacturer's packaging if any, and all other items originally included with the product(s) delivered

Some special rules for promotional offers may override "FBNutrition.com's 14 Day Returns Policy"

In case of any queries, please write to our customer care on info@fbnutrition.comor call us on +91-9560504696

4. I need to return an item, how do I arrange for a pick-up?

You can either write us at info@fbnutrition.com or call at +91-9560504696 from Monday to Saturday, 10 AM to 7 PM to initiate a return.

Wherever possible we will facilitate the pick-up of the item. In case, the pick-up cannot be arranged by us, you can return the item through SpeedPost courier service and share tracking details and we will return the courier costs.

5. What are the modes of refund available after cancellation?

In order to confirm cancellation of item(s) in your order, you need to indicate your refund preference.

Once you have requested the cancellation of item(s) in your order, FBNutrition will complete the cancellation and initiate the refund, depending on your preference.

PRODUCT SAFTEY RELATED

1. How many times a day can I take protein powder?

In terms of the amount of protein shakes per day, there is no absolute figure as this depends on your protein intake from food. You should aim to consume the majority of your protein from food and then use a shake as a convenient way of topping up your intake. Your protein intake should vary between 1.4-2g/kg body weight to support muscle recovery and building, when taken over time with regular resistance training.  Also aim to evenly spread your protein intake across the day, aiming for 20-30g of protein at each meal. There is no best time to take a protein shake as it can be taken at any time throughout the day but a protein shake after a workout is a good option as it provides the muscle with a high quality protein source which is delivered to the muscles  after exercise.

2.Do your products contain banned substances?

No, we do not have banned substances in our products. Our, Unique Whey 100% Isolate, Essential AMIN.O. Energy, Creatine and Glutamine are informed choice certified. Our products are trusted by the best athletes all over the world for over 10 years.

3.Does creatine have any negative health effects?

Creatine is among the most researched supplements in the sports nutrition category over the last 5 years. There is no compelling scientific evidence that the short- or long-term use of creatine monohydrate has any detrimental effects on otherwise healthy individuals and the only side effect seems to be potential weight gain.

4. How does FBN Supper Whey Protein help in reducing weight?

We do not claim that our protein supplements helps with weight reduction. Instead, they helps with muscle support and recovery. If your goal is to lose weight aim for an overall caloric deficit by end of the day and include adequate physical activity. In general, for healthy adults, consume enough protein to meet your daily protein requirements with a combination of high protein foods and protein supplements throughout the day as part of a balanced diet and exercise program.

5.Can I use FB Nutrition products if I have any medical condition?

While our products are formulated to be high quality – they are formulated to be used by healthy and active adults. We advise anyone who has a medical condition to check with their healthcare professional before using any of our products.  

6.Can I use FB Nutrition products if I am pregnant or breastfeeding?

No.

7.Is it safe to consume FB Nutrition supplements for a patient with Diabetes?

We advise anyone who has a medical condition to check with their healthcare professional before using any of our products.

8. Are your products Informed Choice certified?

There is currently no clear research in humans suggesting any of the negative health impacts . All of the ingredients in our products have been approved and considered safe for consumption by FSSAI

9. Are your products suitable for vegetarians?

Our FBNutrition products in India have been certified as vegetarian by Food Safety And Standards Authority of India. They bear the FSSAI green dot which indicates that the food is Vegetarian or Lacto-Vegetarian (may contain milk or milk-derived ingredients)

10. Are your protein powders/any powders gluten free?

While many of our products do not include ingredients containing gluten – they are manufactured in a plant which carries gluten containing products.   However, we do clean all machinery in between production, so if at all, only traces should remain.Therefore we would not recommend our products for someone who has celiac disease or is allergic to gluten. Please check the allergen information on pack as certain products do contain the ingredient gluten. 

11. What is the source of whey protein?

It comes from cow's milk